Secure My Booking

Secure My Booking is the only ticket refund protection provider dedicated exclusively to arts and culture venues and organisations. As a family-owned business, we bring a personal touch to everything we do, and all of our team members come from arts and culture venues themselves, giving us a deep understanding of your unique needs.

We partner with over 300 arts and culture venues and organisations across the UK and North America, providing ticket refund protection with a focus on excellent customer service and efficient refund processing.

By offering refund protection, you enhance your customer service with a more flexible refund policy while generating additional revenue for your organisation. We can manage the entire setup for you, with a Tessitura expert on our team, using Tessitura's native functionality—no complicated API integration required—ensuring a smooth and seamless experience. Additionally, we can perform a revenue generation analysis to help you understand the potential financial benefits of offering refund protection.

Selling refund protection gives your customers the confidence to book in advance, knowing that if unforeseen circumstances arise, our dedicated customer service team will assist them. We offer real customer service 7 days a week, with live chat (no bots) and a helpline for immediate support. There’s no risk, and we won’t tie you into a contract. Our 4.7 Trustpilot rating reflects our commitment to treating your customers with the same care and attention you do.

Get in touch with us today to explore how we can work together to deliver exceptional service.